@charset "UTF-8";
:root{color-scheme:light;--bg:#f4f5fc;--surface:#fff;--surface-soft:#f6f6fd;--surface-raised:#fff;--glass:rgba(255,255,255,.82);--text:#242642;--muted:#717692;--subtle:#9399b0;--line:#e8e9f4;--line-strong:#d4d7eb;--primary:#6355d8;--primary-hover:#5043bd;--primary-soft:#eeebff;--primary-ink:#5849be;--blue:#577aeb;--shadow:0 4px 20px rgba(36,39,89,.035);--shadow-raised:0 12px 40px rgba(47,39,107,.11);--focus:0 0 0 4px rgba(112,91,227,.19);--radius:22px;--sidebar:236px;--success:#2c7564;--success-bg:#e8f5ef;--warning:#936215;--warning-bg:#fff6df;--danger:#b34767;--danger-bg:#fcebf0;--note:#fffbef;--note-line:#ece2bc;--input:#fafaff;--sidebar-bg:#191e40;font-family:Inter,"Segoe UI",system-ui,-apple-system,BlinkMacSystemFont,sans-serif;font-size:14px;line-height:1.5;font-synthesis:none}
:root[data-theme=dark]{color-scheme:dark;--bg:#101323;--surface:#1a1e34;--surface-soft:#21253e;--surface-raised:#242842;--glass:rgba(25,29,49,.88);--text:#edeefd;--muted:#a5acc9;--subtle:#8590af;--line:#2d3350;--line-strong:#41496c;--primary:#a99afa;--primary-hover:#c0b5ff;--primary-soft:#302b52;--primary-ink:#c1b6ff;--blue:#9caefe;--shadow:0 6px 25px rgba(0,0,0,.12);--shadow-raised:0 16px 50px rgba(0,0,0,.3);--success:#95d3bb;--success-bg:#213d37;--warning:#e8c37e;--warning-bg:#3e3528;--danger:#f2a7be;--danger-bg:#452b3e;--note:#343128;--note-line:#5b5033;--input:#171b30;--sidebar-bg:#11162e}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);min-width:320px}a{color:var(--primary-ink);text-decoration:none}a:hover{text-decoration:none;color:var(--primary-hover)}button,input,select,textarea{font:inherit}button,a,input,select,textarea,summary{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{opacity:.6;cursor:wait}a,button,input,select,textarea{transition:background .18s,border-color .18s,box-shadow .18s,transform .18s}button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid var(--primary);outline-offset:4px}input:focus,select:focus,textarea:focus{border-color:var(--primary);box-shadow:var(--focus);outline:none}h1,h2,h3,p{margin-top:0}h1{font-size:30px;line-height:1.2;font-weight:720;letter-spacing:-1px;margin-bottom:9px;overflow-wrap:anywhere}h2{font-size:17px;font-weight:680;letter-spacing:-.25px;line-height:1.35;margin-bottom:18px}h3{font-size:15px;line-height:1.4;margin-bottom:10px}p{margin-bottom:16px}small{font-size:11px;color:var(--muted)}code{font-size:12px;padding:3px 6px;border-radius:5px;background:var(--primary-soft);color:var(--primary-ink)}.icon{width:21px;height:21px;flex-shrink:0;vertical-align:middle;pointer-events:none}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.skip-link{position:fixed;top:-100px;left:24px;z-index:2000;background:var(--surface);padding:12px 20px;border-radius:8px}.skip-link:focus{top:12px}[hidden]{display:none!important}.muted{color:var(--muted)}.eyebrow{font-size:10px;font-weight:750;letter-spacing:1.7px;color:var(--primary-ink);margin-bottom:9px}.page-description{color:var(--muted);font-size:13px;margin-bottom:0;max-width:780px;line-height:1.65}.text-link{font-size:12px;font-weight:600}.full-width{width:100%!important}
/* Navigation rail */
.sidebar{width:var(--sidebar);background:linear-gradient(165deg,var(--sidebar-bg),#20234c 80%,#2d2855);color:#c5c9e4;position:fixed;inset:0 auto 0 0;z-index:50;display:flex;flex-direction:column;padding:31px 18px 15px;overflow-y:auto}.brand{display:flex;align-items:center;gap:11px;color:#fff!important;font-size:22px;font-weight:750;letter-spacing:-.8px;line-height:1.2;padding:0 12px}.brand-light{font-weight:400;opacity:.8}.brand small{display:block;color:#939ac6;font-size:8px;letter-spacing:3.1px;font-weight:500;margin-top:5px}.brand-mark{width:31px;height:36px;position:relative;display:block;flex-shrink:0;transform:rotate(-9deg)}.brand-mark i{position:absolute;width:18px;height:18px;border-radius:5px;transform:rotate(30deg);background:linear-gradient(135deg,#8fb9ff,#8a70ef);left:0;top:0}.brand-mark i:nth-child(2){left:12px;top:9px;background:linear-gradient(135deg,#bea4ff,#8364e2)}.brand-mark i:nth-child(3){left:0;top:18px;background:linear-gradient(135deg,#647fed,#b19bff)}.workspace-label{display:flex;align-items:center;gap:10px;padding:15px 10px;background:rgba(255,255,255,.045);border:1px solid rgba(255,255,255,.065);border-radius:13px;margin:33px 0 25px}.workspace-label b{display:block;color:#eaedff;font-size:11px;font-weight:650}.workspace-label small{display:block;font-size:9px;color:#969ec8;margin-top:3px}.workspace-label>.icon{margin-left:auto;width:13px;color:#8d95bf}.workspace-orb{display:grid;place-items:center;width:31px;height:31px;border-radius:10px;background:linear-gradient(135deg,#6989ed,#a58bea);color:#fff;font-size:14px;font-weight:750}.nav-section-label{font-size:8px;letter-spacing:1.65px;font-weight:700;color:#969dc5;margin:0 15px 12px}.sidebar nav .nav-section-label{margin-top:30px}.nav-link{display:flex;align-items:center;gap:12px;border-radius:12px;padding:12px 13px;color:#bbc2e5;font-size:12px;font-weight:500;margin:4px 0;border:1px solid transparent;min-height:46px}.nav-link .icon{width:19px;height:19px;color:#929ed1}.nav-link:hover{background:rgba(255,255,255,.05);color:white}.nav-link.active{background:linear-gradient(100deg,#7062da,#6450bc);box-shadow:0 5px 18px #100d3820;color:#fff;border-color:#9382ea55}.nav-link.active .icon{color:#e5deff}.nav-active-dot{width:5px;height:5px;border-radius:50%;background:#dcd5ff;margin-left:auto;display:none}.active .nav-active-dot{display:block}.sidebar-bottom{margin-top:auto;padding-top:38px}.sidebar-feature{position:relative;padding:21px 17px;overflow:hidden;border-radius:17px;background:radial-gradient(ellipse at 100% 0,rgba(111,85,218,.35),transparent 80%),rgba(255,255,255,.025);border:1px solid #7472b737;margin:0 1px 26px}.sidebar-feature>.icon{display:block;color:#b7a4f2;margin-bottom:15px;width:24px;height:24px}.sidebar-feature b{display:block;font-size:13px;color:#eef0ff;margin-bottom:9px}.sidebar-feature p{font-size:11px;line-height:1.8;color:#a8afd2;margin-bottom:20px}.sidebar-feature>span{font-size:8px;letter-spacing:1.5px;color:#8f98c5}.sidebar-account{display:flex;align-items:center;gap:9px;padding:16px 5px 0;border-top:1px solid #ffffff12}.sidebar-account>div{min-width:0}.sidebar-account b{display:block;font-size:11px;color:#eff0ff;max-width:103px;overflow:hidden;text-overflow:ellipsis}.sidebar-account small{display:block;font-size:9px;color:#9aa4cd}.sidebar-account form{margin-left:auto}.sidebar-account .icon-button{color:#a7afd3;background:transparent;width:31px;height:36px}.avatar{display:inline-flex;align-items:center;justify-content:center;width:35px;height:35px;border-radius:12px;background:linear-gradient(145deg,#eeeaff,#d8dcfc);color:#6660b3;font-size:11px;font-weight:700;flex-shrink:0}.sidebar-account .avatar{background:linear-gradient(135deg,#91a5ed,#9e8bdf);color:#fff}.avatar-xs{width:25px;height:25px;border-radius:8px;font-size:9px}.avatar-client{width:33px;height:33px;border-radius:50%}.avatar-client.color-1{background:#e9e1fb;color:#8d6db4}.avatar-client.color-2{background:#e0ecfa;color:#5985af}.avatar-client.color-3{background:#eee5f7;color:#a877a2}.nav-toggle,.nav-scrim{display:none}
/* App bar and notifications */
.app-shell{margin-left:var(--sidebar);min-height:100vh;background:radial-gradient(ellipse at 88% 0,rgba(137,115,247,.055),transparent 50%)}.topbar{height:77px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 34px;gap:18px;background:var(--glass);backdrop-filter:blur(18px);position:sticky;top:0;z-index:35}.topbar-location{display:flex;align-items:center;gap:12px;font-size:11px;min-width:0}.topbar-location b{font-weight:600;white-space:nowrap}.breadcrumb{color:var(--muted)}.breadcrumb-chevron{width:11px;height:11px;color:var(--subtle)}.topbar-actions{display:flex;align-items:center;gap:13px}.global-search{display:flex;align-items:center;gap:9px;background:var(--surface-soft);border:1px solid var(--line);border-radius:11px;padding:0 11px;height:38px;width:241px}.global-search>.icon{width:16px;height:16px;color:var(--subtle)}.global-search input{padding:0!important;border:0!important;background:transparent!important;box-shadow:none!important;min-width:0;font-size:11px!important;height:36px}.global-search:focus-within{box-shadow:var(--focus);border-color:var(--primary)}kbd{font:11px inherit;border:1px solid var(--line-strong);border-radius:4px;padding:0 5px;color:var(--subtle)}.icon-button{display:inline-flex;align-items:center;justify-content:center;padding:0;width:38px;height:38px;border-radius:12px;border:1px solid transparent;background:transparent;box-shadow:none;color:var(--muted)}.icon-button:hover{background:var(--primary-soft);color:var(--primary-ink);box-shadow:none}.icon-button .icon{width:19px;height:19px}.theme-sun{display:none}:root[data-theme=dark] .theme-sun{display:block}:root[data-theme=dark] .theme-moon{display:none}.topbar-avatar{width:32px;height:32px;border-radius:50%;border:3px solid var(--surface);box-shadow:0 0 0 1px var(--line)}.notification-menu{position:relative}.notification-menu>summary{list-style:none;cursor:pointer}.notification-menu>summary::-webkit-details-marker{display:none}#notification-count{position:absolute;right:-3px;top:-2px;background:var(--primary-ink);color:#fff;border:2px solid var(--surface);min-width:17px;padding:0 3px;height:17px;border-radius:7px;font-size:8px;line-height:13px}.notification-popover{position:absolute;top:51px;right:-45px;width:min(390px,calc(100vw - 28px));border:1px solid var(--line);border-radius:22px;background:var(--surface-raised);box-shadow:var(--shadow-raised);padding:21px}.notification-popover h2{font-size:15px}.notification-controls{display:flex;flex-direction:column;gap:9px;margin-top:15px;padding-top:14px;border-top:1px solid var(--line)}.notification-controls button{width:100%;font-size:11px;padding:10px}.notification-controls .text-button{padding:6px}#notification-items{max-height:320px;overflow:auto}#notification-items a{display:block;border-radius:10px;padding:13px 11px;margin:4px 0;background:var(--surface-soft);font-size:12px;line-height:1.5}#notification-items a:hover{background:var(--primary-soft)}.system-feedback{position:sticky;top:77px;z-index:31;background:var(--warning-bg);color:var(--warning);font-size:12px;padding:10px 34px;margin:0}.system-feedback:empty{display:none}.app-shell>main{padding:30px 34px 38px;margin:auto;max-width:1720px;min-width:0}.app-footer{display:flex;justify-content:space-between;gap:15px;font-size:10px;color:var(--subtle);padding:5px 34px 25px;max-width:1720px;margin:auto}.app-footer b{font-weight:500;color:var(--primary-ink);padding-left:4px}
/* Material surfaces and controls */
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:25px;margin-bottom:22px;min-width:0}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:24px;margin-bottom:26px}.page-heading>div:first-child{min-width:0}.page-actions{display:flex;align-items:center;gap:12px;flex-shrink:0}.section-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:21px}.section-heading h2{margin:0}.heading-with-icon,.heading-with-count{display:flex;align-items:center;gap:11px}.heading-with-icon>.icon{color:var(--primary-ink);width:19px;height:19px}.heading-with-count{gap:10px}.count-chip{font-size:10px;font-weight:700;background:var(--primary-soft);color:var(--primary-ink);border-radius:7px;padding:3px 8px;min-width:25px;text-align:center}.sync-label{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:10px}.sync-label .icon{width:12px;height:12px}button,.button{display:inline-flex;align-items:center;justify-content:center;gap:9px;min-height:42px;width:fit-content;max-width:100%;padding:10px 19px;border:1px solid transparent;border-radius:12px;font-size:12px;font-weight:650;line-height:1.4;background:linear-gradient(110deg,#6474e7,#7955d8);color:#fff;box-shadow:0 3px 9px rgba(102,82,208,.14)}button:hover,.button:hover{color:#fff;box-shadow:0 5px 14px rgba(92,72,183,.24);filter:brightness(1.03)}button:active,.button:active{transform:translateY(1px)}button>.icon,.button>.icon{width:17px;height:17px}.secondary{background:var(--primary-soft);color:var(--primary-ink);box-shadow:none;border:1px solid transparent}.secondary:hover{background:var(--primary-soft);color:var(--primary-hover);box-shadow:0 0 0 1px var(--line-strong)}.text-button,.quiet{background:transparent;color:var(--primary-ink);box-shadow:none;min-height:36px;padding:7px 11px}.text-button:hover,.quiet:hover{background:var(--primary-soft);color:var(--primary-ink);box-shadow:none}.danger-button{background:var(--danger-bg);color:var(--danger);box-shadow:none}.stack{display:flex;flex-direction:column;gap:18px}.inline{display:flex;align-items:center;flex-wrap:wrap;gap:14px}label{display:flex;flex-direction:column;gap:8px;font-size:11px;line-height:1.5;font-weight:600;color:var(--muted)}label small{font-weight:400}input:not([type=checkbox]),select,textarea{width:100%;min-width:0;border:1px solid var(--line-strong);border-radius:11px;background:var(--input);padding:12px 13px;font-size:12px;line-height:1.5;color:var(--text);min-height:43px}input::placeholder,textarea::placeholder{color:var(--subtle);opacity:1}textarea{resize:vertical;line-height:1.8}input[type=file]{padding:9px;font-size:11px;cursor:pointer}input::file-selector-button{border:0;border-radius:7px;background:var(--primary-soft);color:var(--primary-ink);padding:7px 10px;margin-right:10px;font:inherit}select{cursor:pointer}.check{display:flex;flex-direction:row;align-items:center;gap:9px;font-weight:400;font-size:12px;color:var(--text);cursor:pointer}.check input{width:17px;height:17px;accent-color:var(--primary);flex-shrink:0}.switch{position:relative;display:flex;flex-direction:row;align-items:center;gap:9px;font-size:11px;font-weight:500;color:var(--text);cursor:pointer}.switch input{position:absolute;width:36px;height:20px;opacity:0;margin:0;cursor:pointer}.switch-track{width:32px;height:18px;border-radius:20px;background:var(--line-strong);display:block;position:relative;transition:background .2s;flex-shrink:0}.switch-track:after{content:'';position:absolute;width:12px;height:12px;left:3px;top:3px;border-radius:50%;background:white;box-shadow:0 1px 3px #0002;transition:transform .2s}.switch input:checked+.switch-track{background:#7863db}.switch input:checked+.switch-track:after{transform:translateX(14px)}.switch input:focus-visible+.switch-track{outline:3px solid var(--primary);outline-offset:4px}.availability-form{display:flex;align-items:center;gap:10px;padding:8px 12px;border:1px solid var(--line);background:var(--glass);border-radius:13px}.availability-form button{font-size:10px;min-height:28px;padding:4px 8px}.filters{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:16px;align-items:end}.filters .wide{grid-column:span 2}.filter-card{padding:20px 24px}.filter-card h2{font-size:13px}.filter-primary{display:grid;grid-template-columns:minmax(180px,1fr) 160px 160px auto;gap:12px;align-items:center}.search-field{position:relative;display:flex;flex-direction:row;align-items:center}.search-field>.icon{position:absolute;left:14px;width:17px;height:17px;color:var(--subtle)}.search-field>input{padding-left:41px}.advanced-filters{margin-top:16px}.advanced-filters>summary{display:flex;align-items:center;gap:7px;width:fit-content;font-size:10px;color:var(--muted);cursor:pointer;list-style:none}.advanced-filters>summary .icon{width:13px;height:13px}.advanced-filters>summary>.icon:last-child{transform:rotate(90deg);margin-left:3px;transition:transform .2s}.advanced-filters[open]>summary>.icon:last-child{transform:rotate(-90deg)}.advanced-filters>.filters{padding-top:18px;margin-top:14px;border-top:1px solid var(--line)}fieldset{border:1px solid var(--line);border-radius:15px;padding:19px}legend{font-size:11px;font-weight:600;color:var(--muted);padding:0 7px}.notice{display:block;padding:16px 19px;background:var(--warning-bg);color:var(--warning);border:1px solid color-mix(in srgb,var(--warning) 20%,transparent);border-radius:14px;font-size:12px;line-height:1.7;margin-bottom:22px}.notice button{margin-left:10px;font-size:11px;padding:7px 12px;min-height:33px}.information-card{padding:17px 21px;background:var(--primary-soft);border-radius:15px;border:1px solid var(--line);color:var(--primary-ink);font-size:12px;line-height:1.8;margin-bottom:24px}.information-card p:last-child{margin:0}
/* Overview: dimensional CSS artwork, no remote assets */
.overview-hero{position:relative;display:flex;justify-content:space-between;overflow:hidden;min-height:236px;border-radius:24px;margin-bottom:25px;background:radial-gradient(ellipse at 90% 20%,#7262c9 0,transparent 45%),radial-gradient(ellipse at 57% 120%,#525ba3 0,transparent 50%),linear-gradient(110deg,#2b3e7a,#514594 75%,#6752a8);color:#fff;isolation:isolate;box-shadow:0 8px 25px #4f439d15}.overview-hero:after{content:'';position:absolute;inset:0;pointer-events:none;z-index:-1;background-image:radial-gradient(#d5cdff36 .65px,transparent .65px);background-size:19px 19px;mask-image:linear-gradient(90deg,transparent,black)}.hero-copy{padding:29px 34px;position:relative;z-index:2}.hero-label{font-size:8px;letter-spacing:1.7px;font-weight:650;color:#d4d5fe;display:flex;align-items:center;gap:8px;margin-bottom:15px}.live-dot{width:5px;height:5px;border-radius:50%;background:#c4b8ff;box-shadow:0 0 0 4px #c4b8ff14}.hero-copy h2{font-size:26px;font-weight:620;line-height:1.3;letter-spacing:-.55px;margin-bottom:12px}.hero-copy p{font-size:11px;line-height:1.75;color:#d3d8f7;margin-bottom:20px}.hero-button{min-height:35px;font-size:10px;border-radius:10px;background:rgba(255,255,255,.15);border:1px solid #ffffff2c;backdrop-filter:blur(10px);padding:9px 13px;box-shadow:0 4px 14px #1c214b15}.hero-button .icon{width:13px;height:13px}.hero-button:hover{background:rgba(255,255,255,.23)}.hero-art{position:absolute;right:5%;top:50%;transform:translateY(-50%);width:310px;height:260px;perspective:600px}.orbital-core{position:absolute;left:50%;top:50%;transform:translate(-50%,-50%) rotate(-12deg);width:115px;height:115px;display:grid;place-items:center;background:linear-gradient(140deg,rgba(211,222,255,.65),rgba(158,145,240,.27));border:1px solid #eee8ff7a;border-radius:31px;box-shadow:inset 3px 4px 10px #ffffff29,18px 22px 36px #27205832;backdrop-filter:blur(8px);z-index:3}.orbital-core:before{content:'';inset:12px;position:absolute;border:1px solid #f3ecff2e;border-radius:23px}.orbital-core>.icon{width:53px;height:53px;color:#f2eeff;stroke-width:1.4;filter:drop-shadow(2px 5px 4px #51478677)}.orbital-ring{position:absolute;left:50%;top:50%;width:300px;height:160px;border-radius:50%;border:1px solid #d3d0fd57;transform:translate(-50%,-50%) rotate(-32deg);box-shadow:inset 0 -1px 4px #d9d2ff0c,0 1px 5px #d7c4ff0a}.ring-two{width:265px;height:200px;transform:translate(-50%,-50%) rotate(44deg);border-color:#bbbcf439}.floating-glyph{position:absolute;display:grid;place-items:center;z-index:4;border:1px solid #ffffff4a;border-radius:15px;color:#f3eaff;background:linear-gradient(140deg,#b0baf173,#b2a4ed30);box-shadow:0 8px 15px #33295220;backdrop-filter:blur(9px)}.glyph-one{width:47px;height:47px;left:22px;top:62px;transform:rotate(-12deg)}.glyph-two{width:57px;height:57px;right:18px;bottom:44px;transform:rotate(14deg)}.glyph-two .icon{width:26px;height:26px}.orbital-dot{position:absolute;border-radius:50%;background:linear-gradient(130deg,#d6dfff,#8d82e9);box-shadow:0 0 15px #bdbbff42}.dot-one{width:12px;height:12px;right:51px;top:41px}.dot-two{width:8px;height:8px;left:80px;bottom:37px}.orbit-label{position:absolute;right:28px;bottom:13px;font-size:6px;letter-spacing:3px;color:#bfc1ec}.metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:17px;margin-bottom:25px}.metrics>.card{margin-bottom:0}.queues{grid-template-columns:repeat(5,minmax(0,1fr))}.metric{display:flex;flex-direction:column;position:relative;padding:20px 21px;transition:transform .18s,box-shadow .18s,border-color .18s}.metric-top{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.metric-icon{width:34px;height:34px;display:grid;place-items:center;border-radius:10px;background:var(--primary-soft);color:var(--primary-ink)}.metric-icon .icon{width:18px;height:18px}.metric-arrow{width:14px;height:14px;color:var(--line-strong);transform:rotate(-35deg)}.metric>strong{font-size:30px;font-weight:650;letter-spacing:-1px;line-height:1.1;margin-bottom:6px;color:var(--text)}.metric-label{font-size:11px;font-weight:600;color:var(--text);margin-bottom:4px}.metric>small{font-size:9px}.metric:hover{border-color:#a999ea;transform:translateY(-2px);box-shadow:var(--shadow-raised)}.metric.selected{background:linear-gradient(130deg,var(--primary-soft),var(--surface));border-color:var(--primary);box-shadow:0 0 0 1px var(--primary)}.queue-waiting .metric-icon{background:#eaf0ff;color:#6885d2}.queue-overdue .metric-icon{background:var(--danger-bg);color:var(--danger)}:root[data-theme=dark] .queue-waiting .metric-icon{background:#29365a;color:#9db4f7}.queue-unread .metric-icon{background:#f0e7ff;color:#986aca}:root[data-theme=dark] .queue-unread .metric-icon{background:#3b2f54;color:#c8a1f1}
/* Data tables */
.table-wrap{overflow-x:auto;border-radius:0;-webkit-overflow-scrolling:touch}table{width:100%;border-collapse:collapse;text-align:left;font-size:12px}th{font-size:9px;font-weight:600;color:var(--muted);background:var(--surface-soft);white-space:nowrap;letter-spacing:.2px}td,th{padding:16px 13px;border-bottom:1px solid var(--line);vertical-align:middle}td{overflow-wrap:anywhere;max-width:350px}td small{display:block;font-size:10px;margin-top:3px}tr:last-child td{border-bottom:0}.tickets-card{padding:0;overflow:hidden}.tickets-card>.section-heading{padding:24px 25px 19px;margin:0}.tickets-table{font-size:11px}.tickets-table th:first-child,.tickets-table td:first-child{padding-left:25px}.tickets-table th:last-child,.tickets-table td:last-child{padding-right:25px}.tickets-table td{padding-top:17px;padding-bottom:17px}.tickets-table tr:hover td{background:var(--surface-soft)}.ticket-link{color:var(--text);display:flex;flex-direction:column;gap:4px;max-width:290px}.ticket-link:hover{color:var(--primary-ink)}.ticket-link>b{font-weight:600;line-height:1.5}.ticket-reference{display:flex;align-items:center;gap:8px;font-size:10px;font-weight:500;color:var(--muted)}.unread-indicator{width:5px;height:5px;background:#9276e6;border-radius:50%;box-shadow:0 0 0 3px #9276e612}.unread td:first-child{box-shadow:inset 2px 0 #8b75dc}.person-cell{display:flex;align-items:center;gap:10px;color:var(--text);min-width:130px}.person-cell>span:last-child{max-width:170px;overflow-wrap:anywhere}.person-cell small{color:var(--subtle);font-size:9px;margin-top:2px}.operator-cell{display:flex;align-items:center;gap:7px;font-size:10px}.date-cell{font-size:9px;color:var(--muted);min-width:108px}.badge{display:inline-flex;align-items:center;gap:5px;border-radius:7px;padding:5px 8px;font-size:9px;font-weight:600;white-space:nowrap;line-height:1.3;background:var(--surface-soft);color:var(--muted)}.badge:before{content:'';width:4px;height:4px;border-radius:50%;background:currentColor;opacity:.7}.badge.new{background:#eaf0ff;color:#5575c2}.badge.open{background:#eeebfc;color:#7961bc}.badge.pending{background:var(--warning-bg);color:var(--warning)}.badge.closed{background:var(--success-bg);color:var(--success)}:root[data-theme=dark] .badge.new{background:#283555;color:#a6bfff}:root[data-theme=dark] .badge.open{background:#393053;color:#c6b1f7}.waiting-label{font-size:8px!important;color:var(--subtle)}.priority{display:inline-flex;align-items:center;gap:6px;font-size:10px;white-space:nowrap}.priority:before{content:'';width:5px;height:5px;border-radius:2px;background:var(--subtle)}.priority.normal:before{background:#7f95e4}.priority.high{color:var(--warning)}.priority.high:before{background:#d0a34e}.priority.urgent{color:var(--danger)}.priority.urgent:before{background:#c66d8b}.pagination{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:17px 24px;border-top:1px solid var(--line);margin-top:0}.pagination>div{display:flex;align-items:center;gap:10px}.pagination-description{font-size:9px;color:var(--subtle)}.page-number{font-size:10px;letter-spacing:.5px;color:var(--muted)}.pagination .icon-button{width:30px;min-height:30px;height:30px;border:1px solid var(--line);border-radius:8px}.pagination .icon{width:13px;height:13px}.empty{padding:36px;text-align:center;color:var(--muted)}.empty-state{display:flex;flex-direction:column;align-items:center;padding:34px 20px 40px;text-align:center}.empty-icon{display:grid;place-items:center;width:64px;height:64px;border:1px solid var(--line);background:var(--primary-soft);border-radius:22px;margin-bottom:17px;color:var(--primary-ink)}.empty-icon>.icon{width:28px;height:28px}.empty-state h3{font-size:16px;margin:0 0 8px}.empty-state p{font-size:12px;color:var(--muted);margin-bottom:18px}.empty-small{font-size:12px;color:var(--muted);text-align:center;padding:22px 10px;margin:0}
/* Conversations and customer context */
.back-link{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:var(--muted);margin-bottom:20px}.back-link .icon{width:14px;height:14px}.ticket-heading h1{font-size:27px;max-width:830px;line-height:1.35}.ticket-heading .page-description{display:flex;align-items:center;gap:12px}.ticket-heading .badge{font-size:11px;padding:8px 12px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 306px;gap:24px;align-items:start}.ticket-layout>section,.ticket-layout>aside{min-width:0}.ticket-layout aside .card{padding:22px}.ticket-layout aside h2{font-size:14px}.ticket-layout aside .stack{gap:14px}.conversation{padding:0;overflow:hidden}.conversation>.section-heading{margin:0;padding:24px;border-bottom:1px solid var(--line)}.conversation>.section-heading>span{font-size:10px}.conversation-stream{padding:26px 24px;background:linear-gradient(135deg,var(--surface),var(--surface-soft));display:flex;flex-direction:column;gap:22px;max-height:850px;overflow-y:auto;scrollbar-width:thin}.message{background:var(--surface);border:1px solid var(--line);border-radius:16px 16px 16px 4px;padding:17px 19px;max-width:91%;width:fit-content;min-width:min(310px,100%);box-shadow:0 2px 8px #34305e03}.message.operator{background:var(--primary-soft);border-color:color-mix(in srgb,var(--primary) 16%,transparent);border-radius:16px 16px 4px 16px;align-self:flex-end}.message.note{background:var(--note);border-color:var(--note-line);border-radius:14px;width:100%;max-width:100%;min-width:0}.message.system{background:var(--surface-soft);border-style:dashed;border-radius:14px;width:100%;max-width:100%;min-width:0}.message-meta{display:flex;justify-content:space-between;align-items:center;gap:20px;font-size:10px;margin-bottom:10px}.message-meta b{font-weight:650}.message-meta time{font-size:8px;color:var(--muted);white-space:nowrap}.message-text{white-space:pre-wrap;overflow-wrap:anywhere;font-size:12px;line-height:1.85}.message.note .message-meta b{color:var(--warning)}.message-meta .icon{width:13px;height:13px;margin-right:3px}.delivery{display:block;font-size:9px;margin-top:11px;color:var(--muted)}.delivery.sent{color:var(--success)}.delivery.failed,.delivery.uncertain,.error-text{color:var(--danger)}.error-text{font-size:11px;line-height:1.6;margin:8px 0 12px}.attachment{padding:10px 0;font-size:11px}.attachment a{display:inline-flex;align-items:center;gap:7px;padding:8px 10px;background:var(--glass);border:1px solid var(--line);border-radius:9px}.attachment .icon{width:15px;height:15px}.attachment form{margin-top:8px}.split-select{font-size:8px;color:var(--muted);margin-top:16px}.split-select input{width:12px;height:12px}.composer{padding:24px}.composer>.section-heading h2{font-size:16px}.composer select{background:var(--surface)}.composer-footer{display:flex;align-items:end;justify-content:space-between;gap:16px;flex-wrap:wrap}.composer-footer label{flex:1;min-width:180px;max-width:340px}.composer-hint{font-size:10px;line-height:1.7;font-weight:400;color:var(--muted)}.composer-count{display:flex;justify-content:space-between;gap:15px;font-size:10px;color:var(--muted)}.composer-count>span:first-child{display:flex;align-items:center;gap:5px}.composer-count .icon{width:12px;height:12px}.ai-card{background:radial-gradient(ellipse at 0 0,var(--primary-soft),transparent 60%),var(--surface);border-color:color-mix(in srgb,var(--primary) 22%,var(--line))}.ai-card .section-heading>.heading-with-icon>.icon{color:var(--primary-ink)}.ai-label{display:inline-flex;font-size:8px;letter-spacing:1px;color:var(--primary-ink);background:var(--primary-soft);padding:4px 7px;border-radius:5px}.ai-card p{font-size:11px;color:var(--muted);line-height:1.8}.ai-card p:last-child{margin:0}#ai-result{margin:20px 0}#ai-result:empty{display:none}.sla-grid{display:grid;gap:0;margin:0}.sla-grid>div{padding:13px 0;border-bottom:1px solid var(--line)}.sla-grid>div:first-child{padding-top:0}.sla-grid>div:last-child{padding-bottom:0;border-bottom:0}dt{font-size:10px;color:var(--muted);margin-bottom:5px}dd{margin:0;font-size:12px;font-weight:600}.sla-grid .sla-highlight dd{color:var(--primary-ink)}#macros{margin-top:16px;gap:10px}#macros button{width:100%;text-align:left;justify-content:flex-start;font-size:11px;padding:12px;border:1px solid var(--line);background:var(--surface-soft);color:var(--text)}#macros button:hover{background:var(--primary-soft)}.split-card p{font-size:11px;color:var(--muted);line-height:1.8}.split-card button{width:100%;font-size:11px}.customer-summary .person-cell{margin-bottom:17px}.customer-tags{display:flex;flex-wrap:wrap;gap:5px;margin-bottom:13px}.tag{font-size:9px;font-weight:500;color:var(--primary-ink);background:var(--primary-soft);border-radius:6px;padding:4px 7px}.customer-summary .message-text{font-size:11px;color:var(--muted);margin-bottom:17px}.customer-hero{display:flex;align-items:center;gap:22px;padding:29px;border-radius:24px;background:linear-gradient(130deg,var(--primary-soft),var(--surface));border:1px solid var(--line);margin-bottom:25px}.avatar-lg{width:67px;height:67px;border-radius:22px;font-size:22px}.customer-hero h1{font-size:28px;margin-bottom:7px}.customer-hero .eyebrow{margin-bottom:8px}.customer-total{margin-left:auto;text-align:right;flex-shrink:0}.customer-total strong{display:block;font-size:30px;font-weight:650;letter-spacing:-1px}.customer-total small{display:block;font-size:10px}.editor-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(260px,1fr);gap:24px}.editor-grid .card{margin-bottom:20px}.section-caption{font-size:11px;color:var(--muted);line-height:1.8}.operator-cards{grid-template-columns:repeat(auto-fit,minmax(235px,1fr))}.operator-card-head{display:flex;align-items:center;gap:12px;margin-bottom:5px}.operator-card-head h2{font-size:16px;margin:0 0 5px}.operator-card-head small{font-size:10px}.operator-card-head .avatar{width:44px;height:44px;border-radius:15px;font-size:14px}.operator-card .check{font-size:11px}.operator-card button{width:100%}.operator-status{font-size:10px;display:flex;align-items:center;gap:5px;color:var(--success)}.operator-status .icon{width:12px;height:12px}.operator-status.offline{color:var(--muted)}.report-filters{display:flex;align-items:end;gap:16px;flex-wrap:wrap}.report-filters label{width:175px}.report-filters .export-button{margin-left:auto}.report-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}.report-metrics .metric{padding:24px;min-height:140px}.report-metrics .metric>strong{font-size:28px;margin-top:5px}.report-metrics .metric>.metric-label{font-size:11px}.report-metrics .metric .metric-top{margin-bottom:12px}.report-metrics .metric:hover{transform:none;box-shadow:var(--shadow);border-color:var(--line)}.audit-table td:first-child{white-space:nowrap;font-size:10px;color:var(--muted)}.audit-table td:last-child{font-size:11px;line-height:1.7}.report-table td{font-size:12px}.code-block{word-break:break-all}
/* Guest screens */
.guest{background:radial-gradient(ellipse at 20% 55%,#e5e6fb 0,transparent 45%),radial-gradient(ellipse at 90% 15%,#efdef945,transparent 40%),var(--bg)}:root[data-theme=dark] .guest{background:radial-gradient(ellipse at 15% 50%,#282851,transparent 50%),var(--bg)}.guest-header{display:flex;align-items:center;justify-content:space-between;max-width:1300px;padding:34px 42px;margin:auto}.guest-header .brand{color:var(--text)!important;padding:0}.guest-header .brand-light{opacity:.6}.guest>main{max-width:1210px;margin:0 auto;padding:15px 42px 30px;min-height:calc(100vh - 185px)}.guest .app-footer{max-width:1210px;padding:15px 42px 25px}.auth-layout{display:grid;grid-template-columns:1fr 430px;gap:80px;align-items:center;min-height:620px}.auth-intro{position:relative;padding:22px 0}.auth-intro>.hero-label{color:var(--primary-ink);font-size:9px;letter-spacing:2px;margin-bottom:21px}.auth-intro h1{font-size:62px;font-weight:620;letter-spacing:-3px;line-height:1.13;position:relative;z-index:2;margin-bottom:25px}.auth-intro h1 em{font-style:normal;background:linear-gradient(100deg,#5b7ce4,#9870d4);background-clip:text;-webkit-background-clip:text;color:transparent}.auth-intro>p{font-size:14px;color:var(--muted);line-height:1.9;position:relative;z-index:2}.auth-orbit{position:relative;width:310px;height:180px;margin-top:17px;transform:translateX(90px) scale(.8)}.auth-orbit .orbital-ring{border-color:#9a93cc60}.auth-orbit .orbital-core{background:linear-gradient(145deg,#a6b8f475,#b0a1e375);border-color:#e3deff;box-shadow:15px 19px 28px #7d78c728}.auth-orbit .orbital-core .icon{color:#7365bf}.auth-orbit .glyph-one{background:linear-gradient(120deg,#bcbfea8c,#b6a6f27a);color:#6c5dac;border-color:#b8b8e9}.auth-caption{display:flex;align-items:center;gap:7px;font-size:10px;color:var(--muted);margin-top:25px}.auth-caption .icon{width:15px;height:15px}.auth-card{padding:37px 34px;background:var(--glass);backdrop-filter:blur(20px);border-color:color-mix(in srgb,var(--surface) 70%,var(--line));box-shadow:0 25px 90px #58528e0a;border-radius:27px;margin:0}.auth-icon{width:45px;height:45px;display:grid;place-items:center;border-radius:14px;background:var(--primary-soft);color:var(--primary-ink);margin-bottom:25px}.auth-icon .icon{width:21px;height:21px}.auth-card h2{font-size:26px;letter-spacing:-.7px;margin-bottom:9px}.auth-card>.eyebrow{font-size:8px}.auth-card>.page-description{font-size:12px;margin-bottom:30px}.auth-card .stack{gap:20px}.auth-card label{font-size:11px}.auth-card input{background:var(--surface);padding:13px 14px}.auth-card .otp-input{font-size:18px;letter-spacing:10px;padding-left:21px}.auth-card .full-width{margin-top:5px;min-height:46px}.auth-help{display:flex;align-items:flex-start;gap:10px;border-top:1px solid var(--line);padding-top:20px;margin-top:27px}.auth-help .icon{width:16px;height:16px;color:var(--subtle);margin-top:2px}.auth-help p{font-size:10px;color:var(--text);margin:0;line-height:1.8}.auth-help p span{color:var(--muted)}.login{max-width:480px;margin:30px auto}.qr{max-width:230px;width:100%;height:auto;border-radius:14px;border:1px solid var(--line);padding:8px;background:#fff;align-self:center}.secret{display:block;padding:15px;line-height:1.8;overflow-wrap:anywhere;user-select:all}.error-layout{max-width:550px;margin:10vh auto;text-align:center;padding:42px}.error-code{display:block;font-size:90px;font-weight:650;letter-spacing:-6px;color:var(--primary-ink);line-height:1;margin-bottom:22px}.error-layout p{font-size:13px;color:var(--muted);line-height:1.8}.toast{position:fixed;left:calc(50% + var(--sidebar)/2);bottom:28px;transform:translateX(-50%);padding:14px 20px;max-width:min(460px,calc(100vw - 32px));border-radius:13px;background:#292847;color:#fff;box-shadow:0 10px 40px #28204b30;font-size:12px;z-index:200;animation:toast-in .2s ease-out}.guest .toast{left:50%}@keyframes toast-in{from{opacity:0;transform:translate(-50%,10px)}to{opacity:1;transform:translate(-50%,0)}}
/* Responsive layout and reduced motion */
@media(min-width:1600px){.hero-art{right:10%}.hero-copy{padding-left:40px}.overview-hero{min-height:247px}.hero-copy h2{font-size:29px}}
@media(max-width:1350px){:root{--sidebar:220px}.sidebar{padding-left:14px;padding-right:14px}.topbar{padding:0 25px}.app-shell>main{padding:27px 25px 34px}.topbar-location .breadcrumb{display:none}.breadcrumb-chevron{display:none}.global-search{width:215px}.ticket-layout{grid-template-columns:minmax(0,1fr) 280px;gap:20px}.metric{padding:18px 16px}.hero-art{right:2%;transform:translateY(-50%) scale(.88)}.hero-copy h2{font-size:25px}.filter-primary{grid-template-columns:minmax(170px,1fr) 140px 140px auto}.availability-form{padding:7px 8px;gap:4px}.availability-form .switch{font-size:10px}.tickets-table th,.tickets-table td{padding-left:10px;padding-right:10px}.tickets-table .person-cell{min-width:115px}.ticket-link{min-width:140px}.operator-cell{white-space:nowrap}.app-footer{padding-left:25px;padding-right:25px}}
@media(max-width:1100px){:root{--sidebar:0px}.sidebar{width:250px;transform:translateX(-100%);transition:transform .22s;box-shadow:20px 0 50px #16153522}.drawer-open .sidebar{transform:translateX(0)}.drawer-open{overflow:hidden}.nav-scrim:not([hidden]){display:block;position:fixed;inset:0;border:0;border-radius:0;background:#171b365c;backdrop-filter:blur(3px);z-index:45;width:100%;height:100%;max-width:none;box-shadow:none}.nav-toggle{display:inline-flex}.topbar-location{gap:12px}.topbar-location .breadcrumb{display:inline}.breadcrumb-chevron{display:inline}.hero-art{right:5%}.ticket-layout{grid-template-columns:minmax(0,1fr) 300px}.app-shell{margin:0}.toast{left:50%}.auth-layout{gap:40px;grid-template-columns:1fr 400px}.auth-intro h1{font-size:55px}}
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.portal-layout{max-width:900px;margin:2rem auto;padding:1rem}.portal-layout .card{margin-bottom:1.5rem}.page-operations .card{margin-bottom:1.5rem;padding:1.5rem}.page-operations textarea{max-width:100%;min-width:0}.page-operations table{width:100%}

.readonly form[method="post"]:not([action^="/sessions/"]):not([action="/logout"]){display:none}